Fair housing for maintenance staff should also cover the importance of fair, equal and professional treatment by employees. Although the maintenance employees don’t need the detailed information concerning the fair housing issues involved with processing applications and making selection decision, they do need to understand how their actions can result in a fair housing problem. […]

This session is designed specifically for rental owners who personally hold and manage an apartment property or properties. Independent owners can benefit from training in fair housing, budget management, tax planning, preventative maintenance, energy efficiency and rental unit preparation as well as qualifying and retaining residents. This session equips you with practical knowledge to better […]

University HVAC Industry Changes- Includes Lunch Learn about the most recent updates in HVAC technology and regulatory changes affecting our industry. Topics include troubleshooting, diagnostics/ repair, and solutions to challenges presented by some of the new requirements. This includes how to charge using super-heat and sub-cooling, converting to dew point and bubble point as required […]

Detailed review of the TAA Lease Agreement and Application. Objective is to give on-site personnel a thorough understanding of the TAA Lease and rental application, ensuring that participants also understand the most recent changes to the lease agreement. The TAA Lease agreement will be reviewed in detail by paragraph. This will enable on-site personnel to […]

This session will help the participants develop a customer service program that fosters the kind of relationships that communicate that the prospects, vendors and residents are important. With the right relationships and tools in place, you’ve got all you need to build a thriving business. Residents are most impacted by the quality of your service—and […]